Store Policy
Our policies regarding privacy, payments, returns, and terms & conditions
Privacy & Safety
We at Handmade World are committed to respecting and safeguarding the privacy of its users.
We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
As part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Regarding Payment:
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers.
What We Collect:
- Name and contact information
- Shipping address
- Email address for order updates
- Payment information (securely processed by Razorpay)
How We Use Your Information:
- Processing and fulfilling your orders
- Sending order confirmations and tracking details
- Improving our products and services
- Communicating about new products and offers (with your consent)
Wholesale Inquiries
Interested in purchasing our products in bulk? We offer special wholesale pricing for businesses and resellers.
For Wholesale - Buy, Contact us:
Phone:
Email:
Our team will get back to you with wholesale pricing, minimum order quantities, and delivery timelines.
Payment Methods
We use Razorpay for processing payments securely.
Accepted Payment Methods:
- Credit Cards - Visa, Mastercard, American Express
- Debit Cards - All major banks
- UPI - Google Pay, PhonePe, Paytm, BHIM, and more
- Net Banking - All major banks in India
- Digital Wallets - Paytm, PhonePe, Amazon Pay, and others
Powered by Razorpay
All payments are processed securely through Razorpay's encrypted payment gateway. Your card details are never stored on our servers.
Payment Security:
Razorpay is PCI DSS compliant, ensuring that your payment information is handled with the highest security standards.
Terms and Conditions
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Important: To verify damages or defects, we need proof in the form of a live video recorded by the end-user. The video needs to be shared with us within 24 hours from the time of delivery along with an exchange request through email at handmadeworldcraftsupplies@gmail.com
Video Requirements:
- Record a continuous, unedited video while opening the package
- Show the outer packaging and shipping label clearly
- Display the contents and any damage/defects
- Keep the video under 5 minutes
- Submit within 24 hours of delivery
Product Quality:
We ensure all products are thoroughly checked before dispatch. However, if you receive a defective or damaged item, we will provide a replacement or refund as per our policy.
Order Acceptance:
All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason.
Refunds & Cancellation
Order Cancellation:
Under unavoidable circumstances, if the order cannot be delivered, the order will get cancelled, and the money will be refunded.
Refund Timeline:
It could take 5-7 working days for the amount to get credited to your bank account after the refund is initiated.
Refund Process:
- Order is cancelled or return is approved
- Refund is initiated within 2-3 business days
- Amount is credited to your original payment method
- Bank processing takes 5-7 working days
Non-Refundable Items:
- Customized or personalized products
- Items marked as final sale
- Products damaged due to misuse
How to Request a Refund:
Email us at handmadeworldcraftsupplies@gmail.com with:
- Your order number
- Reason for refund/cancellation
- Photos/videos (if applicable)
For any questions or concerns about our policies, please don't hesitate to contact us. We're here to help!
Questions About Our Policies?
Our team is here to help clarify any doubts you may have